Student Agreement: Terms and Conditions
Language, Literacy, and Numeracy (LLN) Self-Assessment Questionnaire
The purpose of this self-assessment is to help students evaluate their Language, Literacy, and Numeracy (LLN) skills in relation to the Australian Core Skills Framework (ACSF). This will determine whether additional support is required to successfully complete the program.
The questionnaire assesses five key skill areas based on the Australian Core Skills Framework (ACSF):
1. Learning – The ability to plan, organise, and adapt learning strategies to complete tasks and improve performance.
2. Reading – The ability to understand and interpret written workplace documents, policies, and instructions.
3. Writing – The ability to complete workplace forms, write reports, and communicate information effectively in writing.
4. Oral Communication – The ability to engage in workplace discussions, provide verbal instructions, and communicate confidently.
5. Numeracy – The ability to perform calculations, interpret numerical data, and manage time effectively for work-related tasks. Each skill is assessed at different ACSF levels (from Level 2 to Level 5), depending on the complexity required for the course. Students must reflect on their abilities in these areas to determine if they meet the required standards.
Instructions:
• Read each statement carefully.
• Reflect on your abilities in relation to each statement.
• If you agree with all statements at the required level for your program (please see course entry requirements on our website), you are considered to have proficient LLN skills.
• If you do not meet the requirements, you should not proceed with this application. If you are unsure, you may contact us to discuss the option of undertaking a formal LLN assessment.
Learning
ACSF Level 2
1. I can follow simple instructions to complete routine tasks.
2. I can use familiar strategies to help me learn new tasks.
ACSF Level 3
3. I can plan and complete tasks with some guidance to achieve work goals.
4. I reflect on my work and make small changes to improve my performance.
ACSF Level 4
5. I can set personal learning goals and adjust my approach when needed.
6. I can independently research and apply new knowledge to my work.
ACSF Level 5
7. I can critically evaluate different approaches to solving work-related problems.
8. I actively seek feedback and apply complex learning strategies to improve my performance.
Reading
ACSF Level 2
1. I can read and understand short, simple workplace documents.
2. I can follow basic written instructions with familiar vocabulary.
ACSF Level 3
3. I can read and understand workplace documents such as policies, procedures, and care
plans.
4. I can locate and interpret key information in workplace forms and notices.
ACSF Level 4
5. I can read and interpret detailed workplace documents, such as contracts and reports.
6. I can analyse information from multiple sources to understand workplace requirements.
ACSF Level 5
7. I can evaluate and compare complex written information from different sources.
8. I can identify and interpret technical or legal information relevant to my industry.
Writing
ACSF Level 2
1. I can fill out simple workplace forms with basic personal information.
2. I can write short, clear sentences to describe everyday tasks.
ACSF Level 3
3. I can write clear and concise reports, case notes, or incident reports.
4. I am able to complete workplace forms and written records accurately.
ACSF Level 4
5. I can write structured, detailed reports and professional correspondence.
6. I can summarise key points from meetings or discussions in writing.
ACSF Level 5
7. I can develop and edit complex documents, such as proposals or research papers.
8. I can adapt my writing style to different audiences and professional contexts.
Oral Communication
ACSF Level 2
1. I can understand and respond to simple spoken instructions in the workplace.
2. I can participate in short, familiar conversations with colleagues.
ACSF Level 3
3. I communicate effectively with clients, colleagues, and supervisors in workplace settings.
4. I can participate in workplace discussions and meetings, providing relevant input.
ACSF Level 4
5. I can give clear and structured verbal instructions to colleagues or clients.
6. I can explain complex ideas and technical concepts in a way that others understand.
ACSF Level 5
7. I can lead workplace discussions, negotiations, or presentations with confidence.
8. I can adapt my communication style based on the audience, purpose, and context.
Numeracy
ACSF Level 2
1. I can perform basic calculations such as addition, subtraction, and measuring simple
quantities.
2. I can read and understand simple numerical information in charts or tables.
ACSF Level 3
3. I can calculate time, quantities, or costs relevant to my work tasks.
4. I can interpret and apply data from simple graphs, schedules, or invoices.
ACSF Level 4
5. I can analyse workplace data and perform multi-step calculations to solve problems.
6. I can use percentages, ratios, and averages in work-related calculations.
ACSF Level 5
7. I can apply advanced mathematical concepts, such as statistical analysis, to make decisions.
8. I can evaluate and interpret complex numerical data to support workplace planning.
Terms and Conditions of Enrolment
Traxion Training RTO code: 32254
I understand and agree with Traxion Training's Terms & Conditions of Enrolment and have read, understood, and agree with all requirements, policies, and procedures outlined in the Student Handbook and the course-related webpages, including but not limited to entry requirements.
I declare that I have read and understood all the information in this form.
I declare that I have read, understood, and agree with all course-related information on the course webpage, including the course entry requirements, Overview document, Section A self-assessment Questionnaire, Assessment Conditions Checklist, LLN assessment (if applicable), Evidence Required Against Units of Competencies and other supporting documents. I confirm that all the information provided is true and accurate to the best of my knowledge. I understand that this information will be used to assess my suitability for the RPL process for the above program.
I understand that I have an obligation to fulfil work placement hours outlined on the course-related webpage, where applicable. Traxion is not responsible for sourcing placements. For RPL students, it is expected that they have already acquired all work placement hours related to the unit of competency in the qualification prior to enrolment.
I understand it is a requirement to provide my Unique Student Identification (USI) number upon application. If I do not provide this, I give permission for Traxion Training to use the “Locate USI” function to obtain my USI number on my behalf.
I give consent to Traxion Training to contact my previous education providers and employers to access my student, training and employment records for the purpose of verifying the authenticity of my previous experiences, qualifications, and achievements.
I understand that I have obligations as a student to complete my assessments prior to their due date, attend assigned interviews, and collaborate with my assessor and employer(s). I understand that if I am unable to attend these appointments for two consecutive assignments without informing Traxion Training of a compassionate or compelling reason, Traxion reserves the right to cancel my enrolment in the program.
I declare that the information I have provided is true and correct to the best of my knowledge.
I consent to the collection, use, and disclosure of my personal information in accordance with the Privacy Policy in the Student Handbook.
I consent to the use of my feedback for marketing purposes.
I accept responsibility for the payment of the program listed above and agree to the terms and conditions listed in this application form.
I consent to the disclosure of my details by Traxion Training to government agencies as required.
I agree to return any resources received if I withdraw from the course.
I confirm that I have read everything in the Student Handbook which is located on Traxion Training website www.traxiontraining.com.au, including all policies and procedures.
I confirm that I have read and understood that access to all required workplace equipment, facilities, and resources is essential for completing the RPL process for this qualification, as per the requirements of the training package. I also confirm that I have access to the types of workplaces, equipment, facilities, industry resources, and organisational policies and procedures listed in the Assessment Condition Checklist (ACC) and on the course webpage for the program to which I am applying. I understand that without access to these, my RPL process cannot be successfully completed.
I confirm that I understand that this course is offered through an RPL assessment-only pathway and that Traxion Training does not offer any gap training or full delivery. If gap training or full delivery needs exist, I will need to find a provider that offers this service, and Traxion Training cannot issue me the qualification when gap training or full delivery needs exist.
I confirm that I understand that if I am required to provide evidence of credit transfer and fail to do so within a reasonable time during the enrolment period, Traxion Training may withdraw my enrolment and issue a Statement of Attainment for the assessment/RPL completed. I confirm that I have read the terms regarding how a student may return with credit evidence and have their full qualification issued, as outlined in the Student Handbook.
I confirm the accuracy of the information provided and will inform Traxion Training in writing if any of my personal details change.
Terms and Conditions for Consent to Share Information with Employer
By participating in the Recognition of Prior Learning (RPL) process, you (the student) agree to the following terms and conditions regarding the sharing of information with your employer:
Consent to Share Information:
You acknowledge that you have provided consent for your assessor to share and discuss your submitted information with your employer as part of the RPL process.
The information shared will include, but is not limited to, your self-reflection in Section A, the documents provided in Section B, and the competency conversation conducted in Section C.
Purpose of Sharing Information:
The purpose of sharing your information with your employer is to verify the accuracy and authenticity of the evidence you have provided.
This verification ensures that your RPL assessment is thorough, fair, and aligned with the required competencies.
Employer Interview:
Your assessor will conduct an interview with your employer to confirm the details of your submitted information, including verifying your workplace responsibilities, adherence to policies, and performance.
Your employer will be asked to review the information you have provided and confirm its accuracy.
Confidentiality and Privacy:
All information shared with your employer will be handled with strict confidentiality and in accordance with privacy laws and regulations.
The information shared will be limited to what is necessary for the verification of your RPL assessment.
Use of Employer Feedback:
The feedback provided by your employer during the interview and in the third-party report will be used solely for the purpose of your RPL assessment.
This feedback will be considered in conjunction with the evidence you have provided to ensure a comprehensive assessment of your competencies.
Withdrawal of Consent:
You have the right to withdraw your consent at any time during the RPL process. However, doing so may affect the ability of the assessor to complete the verification process and could impact the outcome of your RPL assessment.
Accuracy of Information:
You confirm that the information you have provided in Sections A, B, and C is accurate and truthful to the best of your knowledge.
Any discrepancies between your submissions and the employer’s feedback may affect the assessment outcome.
By continuing with the RPL process, you agree to these terms and conditions and acknowledge that your consent to share information with your employer is a critical component of the verification process.
Terms and Conditions for Students who have been approached unsolicited sales e.g. cold calling or door knocking
These Terms and Conditions govern the enrolment of students in our Recognition of Prior Learning (RPL) program, particularly when they have been contacted through unsolicited sales methods such as cold calling or door-to-door sales. Our commitment is to provide clear, fair, and lawful dealings in accordance with the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010 (Cth).
By enrolling in our RPL program, you acknowledge and agree to these terms.
2. Unsolicited Sales & Your Rights
If you have been contacted via a cold call or door knocking, your enrolment falls under unsolicited consumer agreements, and the following legal protections apply:
a. Cooling-Off Period
You have a 10-business day cooling-off period, starting from the day after you signed the agreement.
During this period, you can cancel your enrolment for any reason and receive a full refund.
We will not commence assessment services, accept payment, or provide materials during this period unless you request otherwise in writing.
b. No Pressure or Misleading Conduct
You have the right to make your decision without pressure or misleading information.
Our representatives must provide clear and honest information about the course, costs, and refund policies.
You will receive a written copy of this agreement, including your cooling-off rights, before making any commitment.
3. Fees & Payments
Fees for RPL assessment will be disclosed before you enrol.
Payments will not be processed until the cooling-off period expires, unless you provide written consent to start early.
If you choose to cancel within the 10-business day cooling-off period, you will receive a full refund.
4. Cancellation & Refund Policy
a. Cancellation During Cooling-Off Period (Full Refund)
If you wish to cancel within 10 business days after signing the agreement, you can do so by contacting us in writing (email).
A full refund will be provided within 10 business days.
b. Cancellation After Cooling-Off Period
If the cooling-off period has expired, and you still wish to cancel, refunds will be provided under the following conditions:
Before assessment begins: 60% refund (administration fee may apply).
After assessment has started: No refund, as our assessors have already commenced work on your application.
c. Non-Refundable Cases
Refunds will not be provided if:
You provide false or misleading information in your RPL application.
You do not provide the required evidence within the agreed timeframe.
You voluntarily withdraw after the assessment process begins.
5. Consumer Guarantees
We comply with Australian Consumer Law, ensuring that:
Our services are fit for purpose and accurately described.
We provide qualified assessors and fair assessments of your prior learning.
If there is a problem with our service, we will offer a solution, which may include re-assessment or a refund.
6. How to Cancel or Request a Refund
To cancel your enrolment or request a refund, please contact us:
📧 Email: enquiries@traxiontraining.com.au
📞 Phone: 07 3038 3184
Provide the following details:
✅ Your Full Name
✅ Your Enrolment Number (if applicable)
✅ The reason for cancellation
✅ A request for a refund (if applicable)
7. Contact Hours & Restrictions on Unsolicited Sales
Our sales representatives will not contact you outside of 9:00 AM – 6:00 PM on weekdays and 9:00 AM – 5:00 PM on Saturdays.
We do not make unsolicited sales calls on Sundays or public holidays.
If you no longer wish to be contacted, let us know, and we will immediately stop all further communications.
8. Privacy & Data Protection
Your personal information is protected under the Privacy Act 1988 (Cth).
We will not share your information with third parties without consent.
All details collected are for assessment purposes only.
9. Complaints & Disputes
If you have a complaint, please contact us first, and we will attempt to resolve the issue fairly.
If you are not satisfied, you may contact the Australian Competition and Consumer Commission (ACCC) or your state consumer protection agency.
10. Acknowledgment & Agreement
By enrolling in our RPL course, you confirm that:
✅ You understand your rights under Australian Consumer Law.
✅ You have received a copy of this agreement.
✅ You have been given time to make an informed decision.
✅ You are aware of the 10-day cooling-off period.
Traxion Training is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us. From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you.